Senior Software Frontend Engineer at Help.com

Location: Austin, Texas

Posted February 19, 2019

Description

At Help.com, we want to help eliminate terrible customer service experiences and make good experiences great. Waiting around for agents to locate your account information, lookup a company policy, or see your previous interaction history will become a thing of the past.

We're just getting started so you have the chance to come in and help us build new products on a small, agile team. Your contributions will be felt immediately and you'll be able to help us shape our products and development path.

We are predominantly in the JavaScript/Node.js ecosystem but are developing a micro-service architecture that gives us immense flexibility in our choice of languages and tools. We take pride in making sure that our APIs are well documented, our code is well tested, and our team understands what we're building and why.

As a Senior Software Frontend Engineer (React.js) at Help.com, you will work on our Frontend Engineering team in Austin, TX. The ideal candidate enjoys solving usability challenges, building reusable components, architecting new creative solutions to big problems, and contributing to well-structured, highly performant code.

Responsibilities

  • You are excited about working at a startup and on a small, talented team.
  • You are excited about JavaScript, React.js, Apollo, and/or messaging systems, and can explain the benefits and detriments of these technology choices.
  • Translate designs, wireframes, and mockups into highly composable code
  • You are active in the open source community or have a desire to start contributing; our software engineers are constantly learning, using, and contributing to open source projects.
  • You care deeply about code quality, performance, and execution, but aren’t a dogmatic perfectionist.
  • You don’t mind helping out on other areas of the stack if necessary.
  • You are comfortable in an environment where projects are time-sensitive.
  • Adapting to changes in products, projects, and direction won’t throw you for a loop.
  • You are excited to help drive architectural decisions while helping to level up those around you

Requirements

  • 5+ years working with front-end JavaScript development
  • Extensive involvement with React and its ecosystem. Experience in some/all of the following: Webpack, Flux/Redux, ES6+, Flow, Typescript, Jest, Babel.
  • Experience developing cross-browser compatible applications across the most used browsers and versions
  • Background in JavaScript testing frameworks such as Jest and Enzyme, RESTful web services, and Git
  • Passionate about UX, and styling

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